My current work focuses on:
- Identifying fundamental needs related to business process governance, risk management and compliance (GRC), which vary depending on:
- Type of organization (e.g., corporation, non-profit organization, government agency)
- Business conducted (e.g., industry, product vs service)
- Regulatory regime (e.g., multi-national, single-nation, singe state/municipality)
- Business process (e.g., sales orders and receivables, procurement and payables, employee expenses, financial recording and reporting (ERP); employee recruitment, hiring, payroll and benefits, retirement (HCM); product design, manufacturing, distribution (SCM))
- Defining ready-to-use automation that addresses those needs, ranging in scale from enterprise application suites (end-to-end automation) down to atomic functionality embedded in the governed processes. Much of the automation is made more effective by dynamically merging machine and human analyses.
- Managing the business of providing that automation to companies worldwide, including research and development; marketing and sale; training, operation, and support; and user-directed improvement.
- Governance: Set and achieve goals for doing business and serving customers. Often measured by performance, effectiveness, agility/competitiveness, growth.
- Risk Management: Respond to possibilities of unwanted events by balancing benefits of reducing risk with costs of doing so. Often evaluated based on potential impact and probability.
- Compliance: Meet legal requirements and obey self-imposed limits. Typically certified by the business' officers and evaluated by its external auditors.